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Reimagining Retail and E-Commerce in 2021
Covid-19 has impacted Indian retail at a scale like never before. As we move into the new year, a majority of e-commerce and physical retail brands are preparing to deal with the repercussions that the pandemic has had on their businesses. As the phygital retail model gains momentum, brands are looking for technologies to support the new normal and regain lost ground.

e4m and Infobip bring to you different points of view from industry leaders who will discuss how brands in this sector can build a connected customer experience amidst the widespread challenges.

Key talk points through this panel discussion include:

1. Creating multiple channels for customers to be able to communicate with brands at their comfort and convenience.

2. How brands can provide instant service to their customers, understanding their expectations on a real time basis.

3. The significance of going omnichannel within an environment that stresses on the need to map the whole customer journey by personalizing buying experiences.

Jan 21, 2021 04:00 PM in Mumbai, Kolkata, New Delhi

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